Account & data deletion

Cherishly mobile application

English — the authoritative versionThis is the original English text of this document and the version that legally applies. Translations into other languages are provided only for your convenience.

At Cherishly, we believe you should have complete control over your personal information and family memories. This page explains how to request the permanent deletion of your Cherishly account and all associated data.

1. In-app deletion instructions

Account deletion is built directly into the Cherishly app for iOS and Android. To delete your account and data:

Open the Cherishly app on your device.
Go to Settings.
Tap Delete Account.
Review the warning describing the permanent removal of your data.
Family Circle transfer (if applicable): If you own a shared Family Circle with other active members, you will be offered the option to transfer ownership to another member, or to delete the Circle.
Security verification: Confirm your identity with Face ID / Touch ID (if enabled) or re-authenticate via your original sign-in method (Google, Apple or password).
Tap Delete My Account and confirm the final prompt.

2. Data that is deleted

When account deletion is triggered, our cloud infrastructure immediately begins deleting all personal and shared records linked to your account, including:

Personal profile & account credentials: your user profile, authentication record, display name and email address.
Memorial & person profiles: all personal and memorial profiles you created.
Memories & content: all uploaded photos, voice recordings, written notes and key dates.
Cloud storage files: all raw media files stored in Cloud Storage.
Family Circle data: your Circle membership or owned Family Circle data (unless transferred).
Device push tokens: all device notification tokens associated with your user ID.

3. Data retention & timing

Deletion timing: deletion begins immediately upon confirmation and is designed to complete promptly through automated server functions.

All personal data, memories and uploaded media are permanently purged from our database and cloud storage upon account deletion, typically within 30 days. We do not retain copies of your private memories once deleted.

Note on financial records: if you purchased an upgrade through the App Store or Google Play, transaction records may be retained separately by Apple, Google or our payment infrastructure solely as required by applicable tax, accounting or legal compliance rules.

4. Manual deletion requests / unable to access the app?

If you cannot access the Cherishly app (for example, you lost your device or no longer have your account login), we can process your deletion request manually.

Send an email from the address associated with your Cherishly account to support@cherishlyapp.com with the subject line “Account Deletion Request”. Our support team will verify your ownership and complete the deletion of your account and data.